‘I was flabbergasted’: Airline expects passenger who is stranded due to heavy snowfall to pay for the change in flight, passenger refuses

Being stranded at the airport is like finding out that the thesis you worked on for ten weeks was on the wrong subject. This helpless, furious feeling that sits in your stomach like a bad apple. Once, I had to stay at the airport for 12 hours, and it was extremely frustrating at the time. My hands clench up whenever I think about it. The airport was practically empty, which made it a little less worse because there was less commotion, but it still wasn't a pleasant experience that I like to look back on or anything like that.

In this case, one passenger was stranded due to a snowstorm and was unable to board the flight in the location where the flight was taking off from. The person called up customer service, which took forever to answer (duh), and explained their problem. They were met with a big fat 'You'll have to pay for this', as if it was OP's fault that there was heavy snowfall. OP flat out refused… Scroll down to read what happened following their refusal.

Then check out this clever employee who got a 10k raise after taking some sweet PTO at the wrong time for the company. Sometimes you win the job lottery.

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customer service munich snow storm malicious compliance refund canceled flight airport passenger hamburg flight agent traveling flights malicious compliance reddit airplane

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